Delivery Terms and Conditions

1. Delivery Coverage

We currently offer delivery services within The Bahamas. The Family Islands may be subject to availability and additional charges.

2. Processing Time

• Orders are typically processed within 1-2 business days after payment confirmation.

• Custom or personalized orders may require additional processing time.

• You will receive an email confirmation with tracking details once your order has been dispatched.

3. Delivery Options & Timeframes

• Standard Delivery: Estimated delivery within 1-2 business days after processing.

• Local Pickup: Available upon request at designated locations.

4. Delivery Fees

• Free delivery within Nassau.

• Additional charges vary for the Family Islands.

5. Order Tracking

• Once shipped, you will receive a tracking number via email to monitor your order’s status.

• If you experience any issues with tracking, please contact our support team at info@fetchandtag.com.

6. Failed Deliveries & Reattempts

• If delivery is unsuccessful due to an incorrect address or unavailability of the recipient, we will attempt a second delivery the next day.

7. Damaged or Lost Packages

• We take utmost care in packaging your order; however, if your item arrives damaged, please notify us within 24 hours of delivery with photos. The damaged product will be exchanged for a new one.

8. Contact Us

For any questions regarding delivery, please reach out to our team:

📧 Email: info@fetchandtag.omc
📱 Instagram: @fetchandtag
📱 TikTok: @fetchandtag

Thank you for choosing Fetch & Tag—we appreciate your support!